Privacy Policy

Cranepart is committed to protecting your privacy and maintaining your trust and confidence when using our services.  We use the information we collect about you to process enquiries and orders and when you choose to ‘opt-in’ we will use your email address for email marketing. 

Controllers of personal information

Any personal information provided or to be gathered at is controlled by Cranepart, Wedmore International Business Park, Combe Batch, Wedmore, Somerset BS28 4DU United Kingdom

What information do we collect?  How do we use it?

When you make an enquiry or request information, either directly by email or via our website we need to know your name, phone number and email address.  This allows us to process and fulfil your request and respond to you in an appropriate manner.

When you place an order with us, we need to know your contact name, business name, business address, email address, delivery address and contact telephone number(s).  This allows us to process and fulfil your order and contact you as and when required with queries and updates about the order.

This information will be logged onto our customer database which is held on a secure server and will only be used by Cranepart to contact you with regards to your enquiry or order.

How does Cranepart protect customer information?

When you make an enquiry or place an order, we use a secure server.  Furthermore, as required by The General Data Protection Regulation (GDPR), strict security procedures are followed in the storage and disclosure of any information which you have given, to prevent unauthorised access.

Cranepart use of cookies

We use cookies on our site for Google Analytics. You can see our separate cookie policy here: and you can choose to disable cookies when browsing our site.

Will Cranepart disclose the information it collects to outside parties?

Cranepart does not sell, trade or rent your personal information to others. We only use it for our own procedures in order to process your order, or for email marketing where you have ‘opted in’.

Cranepart sometimes employs other companies to perform functions on our behalf such as courier or freight forwarding services.  Such companies will only have access to personal information needed to perform these functions. They may not use it for any other purposes and are required to process the data in accordance with the GDPR.

Email Marketing

Customers may ‘opt in’ to receive the Cranepart newsletter and other email marketing.  You will have the ability to ‘opt out’ at any time by contacting Cranepart or unsubscribing when you receive a newsletter.

Who has access to your information?

Information held about our customers and their enquiries is only accessible by Cranepart office staff. Computers are locked with individual passwords. Information held on our email marketing mailing list (email addresses only) is accessible to you, and you may change your preferences and / or details at any time via a link on our newsletters or by contacting Cranepart directly. 

Your consent

By using our website, you consent to the collection and use of this information by Cranepart.

Tell us what you think

Cranepart welcomes your questions and comments about privacy. Please send emails to